Accessibility - TK Maxx presents Lytham Festival

Accessibility Statement

At TK Maxx Presents Lytham Festival we are committed to providing a welcoming and inclusive environment for all our attendees.

We are extremely proud that TK Maxx Presents Lytham Festival has been awarded the silver level of Attitude is Everything.

The Attitude Is Everything Silver Award recognises the festival’s commitment to providing the best possible experience and understanding the potential access requirements of Deaf, disabled, neurodivergent and people with health conditions.

TK Maxx Presents Lytham Festival has a dedicated accessibility team working all year round to assist customers with accessibility requirements.

Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnant women.

Alternative Formats

You can find a word document of the FAQS via the attachments at the bottom of this page. 

If you require easy ready, BSL translated, audio or any further alternative formats please contact us here and our accessibility team can arrange for you

Accessible Ticketing

How do I purchase an accessible ticket?

We want TK Maxx Presents Lytham Festival to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

We have unfortunately sold out of wheelchair, ambulant and deaf/hard of hearing tickets. This means the accessible viewing area and platform are at full capacity. 

If you require a companion ticket in the general admission or VIP area - please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

If you would benefit from access to the accessible facilities such as the toilets, bar lanes and entrances please do contact our access team here who can explain further.

Essential companion tickets

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - [e-mail].  

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided. Further information is available here 

What is a Wheelchair ticket?

The ‘Wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage.

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

The viewing platform have ramped access, wheelchair accessible toilets, charging points and a member of staff is located on each platform to offer any help that may be needed.

What is an Ambulant ticket?

An Ambulant ticket is for customers who have an access requirement that require them to have access to a chair and/or quieter area from the crowd to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing area where chairs are provided.

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a Deaf/Hard of Hearing tickets?

Deaf/Hard of Hearing ticket holders can access the accessible viewing area or general admission area.

The BSL interpreter is positioned on the side of the stage. Further details will be included in the access pack.  

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

You can find out further information on the BSL interpreters tab below. 

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

What if I need a companion ticket in the general admission or VIP area?

If you require a companion ticket in the general admission or VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

Accessibility Map

Arena Accessible Facilities

Accessible Toilets

Accessible toilets are available at the accessible viewing platform/area and the main toilet blocks within the arena.

Revolootion are providing us an accessible changing facility which will be available in the accessible area. The unit includes a toilet with retractable grab rails on either side, an electric hoist, and an adjustable high changing table.

If you need to use the monitored accessible toilets or the changing facility in the accessible area but do not have an accessible ticket, please contact our accessibility team for further assistance here

For VIP Garden ticket holders, a luxury accessible trailer is also available in the VIP Garden.

Accessible Viewing Platform

The accessible viewing platform is available for customers with a wheelchair accessible ticket.

It is raised platform located with prime view of the stage.

There are accessible toilets, and a changing unit located nearby.

This area is for customers who require a wheelchair to make their experience comfortable.

The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.

There will be charging points for mobility scooters/electric wheelchairs at the viewing platform. 

Accessible Viewing Area

The accessible viewing area is a raised space located directly in front of the viewing platform, with seating provided.

It is designated for customers with an ambulant ticket and is intended to accommodate those with specific medical requirements for a more comfortable experience.

Companions are welcome to use the seating in the viewing area.

To purchase a ticket for the accessible viewing area, please select an ambulant ticket.

Accessible Bar Lanes

Lowered countered bars/accessible lanes are available for all accessible ticket holders and will be situated around the festival site at most bars.

If a lowered bar counter is not possible, and when appropriate, a member of staff will be able to come around from the bar to take your order and assist you.

The Accessibility Map indicate the locations of lowered bar counters.

Chairs

Chairs will be provided for wheelchair and ambulant ticket holders. Customers are not permitted to bring chairs into the festival (apart from wheelchairs). This includes the VIP Garden.

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

Site Description

Ground Conditions

TK Maxx Presents Lytham Festival takes place on Lytham Green, a greenfield site therefore is relatively flat but does have uneven terrain in parts.

The arena features grass and temporary trackway.

You can view Lytham Green on Google Maps here: Lytham Green

Please note: Poor weather conditions can impact the terrain, potentially making some areas inaccessible for wheelchair users or customers with mobility challenges.

Accessible entrance – The accessible entrance is located at the edge of the festival site. It can be accessed from Lytham town or the accessible car park, with a hard-standing path leading to the entrance. Once inside, you will be on a grassed area with temporary flooring in certain areas. There will be signage and stewards available to assist on the day. 

Route from accessible parking – The accessible parking is also on Lytham green which is grass. Once you leave the car park you are presented with a hard standing path towards the accessible entrance.  This path is mostly level, with the exception of the kerb at the pavement.

Route from Lytham town and/or bus/train stations – This route consists of pavements and roads through the town, with pedestrian crossings and dropped kerbs along the way.

Accessible area – The accessible area includes a double raised structure for the viewing platform and viewing area, specifically for accessible ticket holders, as well as accessible toilets (including a changing facility), all located within a designated compound.

Distances  

Accessible car park to Accessible entrance: 400-450meters approx.

Box office to Accessible entrance:  400-450 meters approx.

Train station to Accessible entrance: 750-800meters approx.

Accessible entrance to Accessible Viewing Platform and Area: 12-15meters approx.

Accessible toilet/changing facility to Accessible Viewing Platform: 12-15meters approx.

Nearest Bar to the Accessible Viewing Platform: 35-40meters approx.

Accessibility entrance to Garden entrance: 90-100meters approx.

VIP entrance to Garden entrance: 110 – 120 meters approx.

Shuttle and Blackpool transport drop off/pick up to accessible entrance:  500-525 meters approx.

Deaf/Hard of Hearing facilities 

BSL (British Sign Language)

 We are pleased to offer a British Sign Language (BSL) interpreter for all TK Maxx Presents Lytham Festival 2025 concerts provided by CoSign

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.  

Deaf/Hard of Hearing ticket holders can either access the raised viewing area or the general admission area, with the BSL interpreter positioned on the right side of the stag (customer view). 

If you are a VIP ticket holder and require access to the BSL interpreter, please do contact our team here and they can look into your request and discuss further.

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

The BSL Interpreting Team for TK Maxx Presents Lytham Festival are listed below:

• Sarah Gardner
• Emma Lynch
• Russ Jones

[Please note - Subject to change].

If you have any questions, please contact us here

Hearing Loops

Hearing loops are available at the Box Office and the main bar.  (The locations will be included on the accessibility map, which will be sent to all customers prior to their arrival).

Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

Visually Impaired Facilities

Assistance dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Large Print Menus

These are available at all bars. If you require large print menus for traders and merchandise please contact us here.

Accessibility Team, Stewards and Security. 

Accessible Events specialise in accessibility for deaf, disabled and/or neurodivergent customers at large scale events. They will oversee the accessible area and be available to assist with any queries you may have on the night.

All security staff and stewards stationed at accessibility points will be fully briefed on procedures to ensure they can provide appropriate support and information to accessibility customers.

Welfare and Sensory Space

Welfare

TLC Welfare will be on site at TK Maxx Presents Lytham Festival 2025, providing care, calm, and support whenever you need it. Here’s what they can help with:

• Wellbeing & emotional support
• Sunscreen, festival info & friendly advice
• Emergency phone charging
•  Lost property enquiries
• Help with lost children
• Breastfeeding & milk expression space
• Time out if you're feeling overwhelmed or can't find your friends

The TLC team is here to listen, help, and support you in a judgement-free, welcoming environment. If they don’t have the answer, they will find someone who does!

Sensory Space

This is a dedicated space managed by TLC - designed for customers who may be feeling overwhelmed and need a quiet place to take time out from the festival environment. 

The space features specially selected lighting, equipment, and furniture to help reduce sensory overload. All staff working in this area are trained in neurodiversity awareness to ensure a supportive and understanding environment.

If you would like to use this space, please visit the Welfare Tent, and a team member will guide you there. 

Strobe Lighting and Special Effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. 

If you require further information for a specific performance please contact us here and our accessibility team can discuss further.

VIP Garden Accessible Facilities

Please note:

There is no raised viewing platform in the VIP garden. 

There is some seating available on a first come, first served basis. 

Wheelchairs and mobility scooters are permitted in the VIP area; however, as noted above, there is no raised platform, so views may be limited and the area can become crowded.

Companions

If you require a companion ticket in the VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Ground Conditions

The ground conditions are the same as the festival arena.  The site is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions. If you require further information please contact us here

Lowered Bar 

There will be a lowered counter, accessible lane and signage available at the VIP bar.

Large Print 

Large print menus are available at the garden bar. If you require this for any further traders, please contact us here. 

Luxury Accessible Toilet 

There is a luxury accessible trailer available in the VIP Garden too for garden ticket holders.

BSL interpreter

If you are a VIP ticket holder and require access to the BSL interpreter, please do contact our team here and they can look into your request and discuss further.

Policies

Food and Drink.  

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy  

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication

Medication in its original packaging, with the prescription label clearly visible, or that is easily recognisable, is allowed without an approval letter.

If the medication is not easily recognisable, please contact us here and we can issue you an approval letter to bring with you on the day of the shows.

Ensure you bring only the necessary amount for the duration of the event, and keep it safe with you at all times.

Medication may be subject to screening at entry points, so please be prepared to provide any necessary documentation, such as a doctor's note, prescription, or the approval letter (printed or digital).

Temporary Impairments/Pregnancy

Please note that TK Maxx Presents Lytham Festival accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment or pregnant, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Customers concerned with any of these points can contact the accessibility team here.

Accessible Travel

Shuttle buses, Park and Ride and Coaches

We have various travel options at TK Maxx Presents Lytham Festival 2025.

You can find out more here including accessible information

If you have any further questions please contact our accessibility team here.

Car park

TK Maxx Presents Lytham Festival car parking is located directly next to the festival on Lytham Green. Post code is: FY8 5LB 

The TK Maxx Presents Lytham Festival Car Park Opens at 15:00 PM. 

We would suggest pre-booking car parking to avoid disappointment as cars will be parked in arrival order. Please note at the end of the show car parking will be held from leaving Lytham Green until it is safe to do so. For a quicker exit please consider using Park & Ride instead. It will be quicker!

Accessible spaces can be pre-booked here

The accessible car park to the main entrance is estimated 400-450 meters. 

All customers will require a valid, in date, blue badge to use the accessible car park.

Please note cars are not permitted to stay overnight.

Motorhomes are not permitted. You can find out on places camper vans can stay here.

Accessible Pick up and Drop off

Private vehicles and taxi’s collecting accessible customers need to access via West Beach. All vehicles collecting need to check in with the traffic management staff at the closure who will then advise when it is safe to drive to the accessible car park to collect their guests.

Please note there will be a point where we will not be able to send vehicles via west beach due to the footfall.

Bus

You can find out about accessibility on buses here

Train

Lytham Train Station is located in the centre of the town and a 5-minute walk (0.6 miles) from the festival site.

To see a full time table of the train services please visit here 

You can find out about accessibility on our trains here

Taxi

Whiteside Taxis

Whiteside taxis offer wheelchair accessible Ford ProCab. The ProCab is a state of the art, purpose built wheelchair access taxi, specifically designed for the utmost comfort and safety. 

Number: 01253 711611

Kirkham macs/FEC

Their wheelchair accessible specialist vehicles are perfect for both short and long distance transfers offering space for one wheelchair client and 6 additional passengers.

The side loading access and safety features ensure a safe and comfortable journey every time.

Each driver undergoes in house training on assisting disabled clients accessing vehicles and ensuring their safety.

Number : 01772 632020

Contact Us

If you have any additional requests please email us here to request and our accessibility team will be back in touch. 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  [e-mail].

For other access enquires please visit the events help centre here or  contact the event organisers  here

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.

Find out more here