Accessibility- TK Maxx presents Derby Summer Sessions

How do I purchase an accessible ticket?

We want TK Maxx Presents Derby Summer Session to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

To purchase an accessible ticket please click here 

To contact us about purchasing access tickets, or to ask further questions about the process, please email [e-mail]. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact the event organisers here

Essential Companion Ticket 

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

If you require a companion ticket in the general admission or VIP Premium area, please purchase a general admission or VIP Premium ticket and contact Ticketmaster’s access team here to request this - [e-mail] 

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package as part of the VIP Premium ticket, there may be a charge for your companion.

Terms and Conditions for Essential Companion Tickets

To ensure fans are receiving the correct accommodation and that Free Essential Companion tickets are going to eligible fans, you will have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides) 

Further information is available here 
 

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [e-mail].

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise you on the procedure.

What is a wheelchair ticket?

The wheelchair ticket is intended for customers attending in a wheelchair or mobility scooter. This ticket provides access to the accessible upper level of the venue.

Please note that the accessible upper level has limited capacity and is reserved exclusively for accessible ticket customers and their companions.

The accessible upper level offers step-free access. The venue’s main entrance and accessible seating areas are also step-free and can be reached via lifts to the upper floors.

Concourse bars include lowered service counters for wheelchair users.

We are pleased to confirm that Vaillant Live will have a Changing Places toilet on the ground floor, providing a fully wheelchair-accessible bathroom. You can learn more about Changing Places facilities here: https://www.changing-places.org

Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is an Ambulant Ticket?

An ambulant ticket is for customers who have an accessibility requirement that requires them to have access to a chair to make their experience more comfortable.

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

Ambulant ticket holders will be contacted by the event organisers to discuss available facilities and any specific requirements following the venue change.

What is a hard hearing/deaf ticket?

Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the accessibility pack.

Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here  

You can find further information on the BSL interpreters tab below.

Accessible Toilets

Accessible toilets will be available in the venue.

Accessible Car Park 

More information on parking and travel options can be found by CLICKING HERE 

Bars

The Venues concourse bars feature lowered access for those using wheelchairs.

Assistant Dogs

Assistant Dogs are permitted in the venue. Customers wishing to attend an event with a guide or assistance dog are requested to contact the venue in advance of the event for assistance.

British Sign Language

We are pleased to offer a British Sign Language (BSL) interpreter for all TK Maxx Presents Derby Summer Sessions 2025 concerts.

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.

Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the accessibility pack.

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

The BSL Interpreting Team for TK Maxx Presents Derby Summer Sessions are listed below:

• Charlotte Anderson all shows
• TBC

[Please note - Subject to change].

If you have any questions, please contact us here 

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60 days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Hearing loops

We have an infra-red hearing assistance system available in the auditorium and a hearing loop system in other spaces. Please contact: [e-mail] for more information.

Food and Drink 

You can bring confectionary, but drinks cannot be brought into the venue. If you have a medical condition or need to bring baby milk, please email our customer services at [e-mail]

A variety of beverages will be available for purchase within the venue and free tap water is available from all bars

Bag Policy 

For security reasons all adult backpacks and rucksacks of any size plus any other bags larger than 40 x 35 x 19 cm are not allowed. Luggage cannot go into the auditorium or be stored anywhere in the venue. We do not have cloakrooms.

Please also see the website page for the event you are attending, as bag policy may differ on an event-by-event basis. We will keep you updated there.

Medication 

We will do everything we can to make sure you are safe and comfortable. If you need to carry medication, email us at [e-mail] before the show. We will be happy to help.

Please make sure you only bring enough for the duration of the festival and ensure you always keep it safe with you.

Alternative Format

You can find our accessible information available to download in a word document at the bottom of this page. 

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here 

Additional Requirements

If you have any additional requirements please email us here to request.

Temporary Impairments

Please note that TK Maxx presents Derby Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Pre-event Info

Venue Entry

Customers with access needs can enter the venue via a designated accessible entrance, which is a separate queue next to the main entry doors at the front of the building.

If bringing prescription medication, please only bring the required amount for the duration of your visit. All medication must be clearly labelled and accompanied by a prescription or a doctor’s note.

Facilities

After entering the venue, a Changing Places toilet is available on the ground floor. Accessible toilets are also located on this level (available once auditorium doors open), as well as on Levels 1 and 2 within all restroom areas.

Customers with tickets for the accessible platform on the ground floor will be guided there by staff. Other access customers who are unable to use stairs will be directed to the lifts located at the main entrance.

Auditorium Access

The accessible viewing platform on the ground floor is reached via a ramp.

Ambulant seating in the upper tier involves a minimum of 14 steps to reach the bottom of the section, with additional steps depending on the row. A handrail is provided for the initial steps, but not beyond that point.

Wheelchair users with tickets for the accessible area on Level 2 should follow signage to the designated accessible seating upon arrival on that level.

A quiet space is available on Level 1 for anyone who may need it.

Additional Information

Merchandise stands are located on the Ground Floor and Level 2.
An infrared hearing system is installed in the main auditorium.
All bars within the venue are wheelchair accessible.

Parking & Transport

The venue does not offer dedicated parking. However, there are several Blue Badge spaces on nearby streets.

• Abbey Street Car Park: Surface-level, approx. 5-minute walk.

• Bold Lane Car Park: Multistorey, approx. 8-minute walk.

Taxis can pick up and drop off from Becket Well Lane, Mackling Street, or Victoria Street.

• The train station is around a 20–30-minute walk from the venue.

• The bus station is a 10–15-minute walk. Additionally, several bus routes serve Victoria Street, located right outside the main entrance.

Contact the venue
For any access-related enquiries, please reach out to us at: [e-mail] 

Contact Us

For access ticketing queries, please visit help.ticketmaster.co.uk or contact the Ticketmaster Access Team at [e-mail].

For any access-related enquiries, please reach out to us at: [e-mail] 

If you would prefer a call back, just leave your phone number and a message in the box below, and a member of our team will be in touch.

Find out more here