Accessibility - TK Maxx presents Scarborough Open Air Theatre

How do I purchase an accessible ticket?

We want TK Maxx presents Scarborough Open Air Theatre to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

To purchase an accessible ticket please click here

To contact us about purchasing access tickets, or to ask further questions about the process, please email [e-mail]. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact the event organisers here

Essential Companion Tickets 

There is an option to select a companion ticket when you are purchasing an accessible ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

If you require a companion ticket in the general admission or VIP area - please contact Ticketmaster’s access team here to request - [e-mail]  

Terms and Conditions for Essential Companion Tickets

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [e-mail].

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if I need a companion ticket in the general admission area?

If you require a companion ticket in the general admission.

For standing show - Please purchase one general admission ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

For seated show - Please book the required amount of seats via Ticketmaster. Please then contact Ticketmaster’s access team here to change one ticket to a companion ticket - [e-mail].  Once approved, they will refund the price of one ticket. 

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

What is an Wheelchair ticket? 

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

There are two wheelchair viewing platforms at the OpenAir Theatre. The wheelchair platform is a raised platform located with prime view of the stage.

The wheelchair viewing platforms has a limited capacity and is strictly for access customers plus 1 essential companion.

What is an Ambulant Ticket?

An ambulant ticket is for customers who have accessible requirements and/or require an essential companion to attend the Scarborough Open Air Theatre.

For a fully seated show, an ambulant customer will be allocated an end of row seat on the floor seating.

For a standing show, an ambulant customer will be allocated a seat on the wheelchair platform.

What is a hard of hearing/deaf ticket?

For Standing Shows - Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the right side of the stage. Further details will be included in the access pack.  

For Seated Shows - Deaf/Hard of Hearing ticket holders will be assigned seats nearest to the interpreter.

If you need alternative accessible facilities, such as platform access  please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

Accessible Viewing Platform

There are two wheelchair viewing platforms at the OpenAir Theatre. The wheelchair platform is a raised platform located with prime view of the stage.

The wheelchair viewing platforms has a limited capacity and is strictly for access customers plus 1 essential companion. A member of staff is located on each platform to offer any help that may be needed.

Map

Ground Conditions

TK Maxx presents Scarborough Open Air Theatre takes place on hard flooring/pavement. It is a straight path from the entrance to the accessible viewing platform.

Accessible Toilets

The toilets are easily accessible and are located at each end of the venue and close to the platforms.

Accessible Parking

If you are an accessible customer and require a car parking space, we would recommend parking in the Northstead Lower Car Park 

If the Northstead Lower Car Park is full, we recommend parking on Royal Albert Drive. The path from this car park to the theatre is flat which may be more suited to those in a wheelchair. It is approximately 10-15-minute walk to the Open Air Theatre from Royal Albert Drive and may not be suitable for ambulant customers. 

The car parking spaces are on a first come, first served basis, therefore it is recommended that you arrive early to ensure a parking space which is suitable for your needs.

Strobe Lighting and Special Effects

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Assistance Dogs

Assistant Dogs are permitted on site. If you require to bring a registered assistant dog.

Please email [e-mail] if you are bringing a registered assistance dog so we can make sure your seats are suitable. 

British Sign Language 

We are pleased to offer a British Sign Language (BSL) interpreter for all TK Maxx Presents Scarborough Open Air Theatre 2025 concerts provided by Panda Interpreting. 

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.  

For Standing Shows - Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the right side of the stage (customer view).

For Seated Shows - Deaf/Hard of Hearing ticket holders will be assigned seats nearest to the interpreter.

Further details will be included in the access pack.  

If you need alternative accessible facilities, such as platform access please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

If you have any questions, please contact us here

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments

Please note that Scarborough Open Air Theatre accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Accessible Public Transport

All of East Yorkshire buses are low-floor, easy access buses, which are suitable for wheelchairs to travel on. They have ramps at the entrance which mean wheelchairs can easily get on board.

You can find out about accessibility on buses here

Scarborough Station has step free access to all its platforms.

You can find out about accessibility on our trains here

Accessible Taxi Firm

Nippys Taxi : Nippy Taxis operate a fleet of wheelchair access and tail lift vehicles. All drivers have completed an appropriate wheelchair safety course.

Number: 01723 377377

How far is the drop off point from the venue?

There are places to pick up and drop of located at Peasholm Gap which is just around the corner from Scarborough Open Air Theatre.  This is approximately a 5-minute walk (approx 400meters)

Bars & Traders

There will be a lower counter and large print menus at the two main bars on site which are positioned on either side of the stage.

Hearing Loops

There are hearing loops based in the box office and at the main bar. Please look for the hearing loop sign to locate the correct area to be in the frequency radius.

Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

First Aid & Welfare

There are medical and welfare facilities available within the Open Air Theatre. This is located just past the entrance on the right hand side before you get to your seats. Please ask a member of security to direct you to the facilities if required.

Alternative Format  

You can find our accessible information available to download in a word document at the bottom of this page. 

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy 

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication 

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Easy Read Guide/Alternative format 

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Access Pack

All accessible ticket holders will receive a access pack prior to the event.

This will provide comprehensive information about the festival, including details on arrival information, travel options, access map and distances and accessible facilities.

Contact us 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  [e-mail].

For other access enquires please visit the events help centre here or  contact the event organisers  here

If you require a call back, please do leave your phone number with a message on our form and a member of the team will call you back.

Find out more here