Accessibility - TK Maxx presents Scarborough Open Air Theatre

Accessibility - TK Maxx presents Scarborough Open Air Theatre

Access Pack

Click here to view our Access Pack.

All accessible ticket holders will also receive a link to this via email.

You can find a Word document of the access pack via the attachments at the bottom of this page.

How do I purchase an accessible ticket?

We want TK Maxx presents Scarborough Open Air Theatre to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

 

The following options will be available:

Wheelchair Platform

Ambulant

Deaf/Hard of Hearing

Essential Companion

 

To purchase an accessible ticket please click here

 

If you have any questions, please contact us here or visit help.ticketmaster.co.uk 

Accessible Tickets Availability 

You can find out more on our accessible tickets availability here 

What if I require an Essential Companion?

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission area. Please contact us HERE

Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.

If your request for a companion ticket is not approved, the access team can advise on the procedure.

Terms and Conditions for Essential Companion Tickets

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)

Further information on accessible documentation is available here 

If you have any questions, please contact Ticketmaster here

 

Alternatively, contact us via the below 

Email: OAT@scarborough.gov.uk

Phone number: 01723 818111

What is an Ambulant Ticket?

An ambulant ticket is for customers who have a medical requirement for an essential companion to attend the Scarborough Open Air Theatre.

For a fully seated show, an ambulant customer will be allocated an end of row seat on the floor seating.

For a standing show, an ambulant customer will be allocated a seat on the wheelchair platform.

Wheelchair Viewing Platform

There are two wheelchair viewing platforms at the OpenAir Theatre. The wheelchair platform is a raised platform located with prime view of the stage.

The wheelchair viewing platforms has a limited capacity and is strictly for access customers plus 1 essential companion. A member of staff is located on each platform to offer any help that may be needed.

Map

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Accessible Toilets

The toilets are easily accessible and are located at each end of the venue and close to the platforms.

Accessible Parking

If you are an accessible customer and require a car parking space, we would recommend parking in the Northstead Lower Car Park 

 

If the Northstead Lower Car Park is full, we recommend parking on Royal Albert Drive. The path from this car park to the theatre is flat which may be more suited to those in a wheelchair. It is approximately 10-15-minute walk to the Open Air Theatre from Royal Albert Drive and may not be suitable for ambulant customers. 

 

The car parking spaces are on a first come, first served basis, therefore it is recommended that you arrive early to ensure a parking space which is suitable for your needs.

Strobe Lighting and Special Effects

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medication

You are permitted to bring required medication into Scarborough Open Air Theatre. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Assistance Dogs

Assistant Dogs are permitted on site. If you require to bring a registered assistant dog.

Please email OAT@scarborough.gov.uk if you are bringing a registered assistance dog so we can make sure your seats are suitable. 

British Sign Language 

We will be providing a BSL interpreter for all TK Maxx presents Scarborough Open Air Theatre 2024 concerts.

The shows will be interpreted by Andy Hesselwood [subject to change]. 

The BSL location will be located near to the left side of the stage.

Please purchase a Deaf/Hard of Hearing and companion if required.

If you have any questions, please contact us here

Audio Description

If you require audio description at any of our shows, please do contact us here

60 days in advance is required. 

Temporary Impairments

Please note that Scarborough Open Air Theatre accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Accessible Public Transport

All of East Yorkshire buses are low-floor, easy access buses, which are suitable for wheelchairs to travel on. They have ramps at the entrance which mean wheelchairs can easily get on board.

You can find out about accessibility on buses here

Scarborough Station has step free access to all its platforms.

You can find out about accessibility on our trains here

Accessible Taxi Firm

Nippys Taxi : Nippy Taxis operate a fleet of wheelchair access and tail lift vehicles. All drivers have completed an appropriate wheelchair safety course.

Number: 01723 377377

How far is the drop off point from the venue?

There are places to pick up and drop of located at Peasholm Gap which is just around the corner from Scarborough Open Air Theatre.  This is approximately a 5-minute walk (approx 400meters)

Facilities

Hearing Loops

There are hearing loops based in the box office and at the main bar to the right side of the stage, customer view. Please look for the hearing loop sign to locate the correct area to be in the frequency radius.

Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

Bars & Traders

There will be a lower counter at the two main bars on site which are positioned on either side of the stage.

Please contact us here if you require a large print menu.

First Aid & Welfare

There are medical and welfare facilities available within the Open Air Theatre. This is located just past the entrance on the right hand side before you get to your seats. Please ask a member of security to direct you to the facilities if required.

Security & Stewards

All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers.

Contact us 

Please get in touch here for any more performance access enquiries.

If you require a call back, please do leave your phone number with a message on our form and a member of the team will call you back.

Find out more here

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