How do I purchase an Accessible Ticket?We want TK Maxx presents Southampton Summer Sessions to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options are available:
To purchase an accessible ticket please click here To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk If you have further questions on the accessible facilities, please contact the event organisers here |
Essential Companion TicketsThere is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. Further information is available here If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk |
Terms and Conditions for Essential Companion Tickets?To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided. Below is a list of documents we may accept when considering allocating a complimentary ticket:
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. If you have further questions on the accessible facilities, please contact the event organisers here If your request for a companion ticket is not approved, the access team can advise on the procedure. |
What is a wheelchair ticket?The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions. The viewing platform have ramped access, wheelchair accessible toilets and a member of staff is located on the platform to offer any help that may be needed. |
What is an ambulant ticket?An ambulant ticket is for customers who have an access requirement that require them to have access to a chair to make their experience more comfortable. Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. |
What is a hard of hearing ticket?This ticket is for Hard of Hearing/Deaf customers that require a companion ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. |
What if I need a companion ticket in the general admission area?If you require a companion ticket in the general admission area. Please purchase one general admission ticket and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk. They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here. |
I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further. |
Accessible ToiletsAccessible toilets are located at each toilet block. There are also accessible toilets in the accessible viewing area. |
Accessible Viewing PlatformThe accessible viewing platform is available for customers with an accessible (wheelchair or ambulant) ticket. It is raised platform located with prime view of the stage. There are accessible toilets nearby. The accessible viewing platform has a limited capacity and is strictly for access |
Ground ConditionsTK Maxx presents Southampton Summer Sessions takes place on Guildhall Square which is concrete flooring which is relatively flat. |
Strobe Lighting and Special EffectsSmoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. |
ChairsChairs are not allowed into the area for any of TK Maxx presents Southampton Summer Session 2024 concerts. |
Assistance DogsAssistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here |
British Sign LanguageWe will be providing a BSL interpreter for all TK Maxx Presents Southampton Summer Sessions 2025 concerts Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary. Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation. |
Audio DescriptionIf you require audio description at any of our shows, please request this by contacting us here Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change. At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers. |
Temporary ImpairmentsPlease note that Southampton Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. |
Accessible Car ParkingThere is no car parking on site. Here is a link to the interactive parking map for council on street and car parks, including disabled bays. |
Charging FacilitiesIf you require charging facilities for your electric wheelchair/scooter, please do contact us to request. |
Hearing LoopsThere are portable hearing loops based at the box office at the main bar. We also have hearing loops available in the accessible area. Please look for the hearing loop sign to locate the correct area to be in for the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into the sound. |
Bars & TradersThere will be a lowered counter at the main bar and large print menus will be available. |
First Aid & WelfareThere are medical and welfare facilities available within the venue. Please ask a member of security to direct you to the facilities if required. |
Food and DrinkThere will be various food options available at the festival. If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here |
Bag PolicyBags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements, please request this by contacting us here |
MedicationYou can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here Alternatively, you can bring a prescription with you and speak to a security supervisor on the day. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times. |
Alternative FormatYou can find our accessible information available to download in a word document at the bottom of this page. If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here |
Additional RequirementsIf you have any additional requirements please email us here to request. |
Contact usFor access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here - access@ticketmaster.co.uk. For other access enquires please visit the events help centre here or contact the event organisers here If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back. |
Articles in this section
- Frequently Asked Questions - TK Maxx presents Southampton Summer Sessions
- Accessibility- TK Maxx presents Southampton Summer Sessions
- Ticketing - TK Maxx presents Southampton Summer Sessions
- Travel - TK Maxx presents Southampton Summer Sessions
- Safety and Security - TK Maxx presents Southampton Summer Sessions