Accessibility- TK Maxx presents Southampton Summer Sessions

Accessibility- TK Maxx presents Southampton Summer Sessions

How do I purchase an Accessible Ticket? 

We want TK Maxx presents Southampton Summer Sessions to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

  • Wheelchair
  • Ambulant
  • Deaf/Hard of hearing
  • Essential Companion

To purchase an accessible ticket please click here 

To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact the event organisers here

Essential Companion Tickets

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk  

Terms and Conditions for Essential Companion Tickets?

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)
Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What is a wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

The viewing platform have ramped access, wheelchair accessible toilets and a member of staff is located on the platform to offer any help that may be needed.

What is an ambulant ticket? 

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a hard of hearing ticket? 

This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

What if I need a companion ticket in the general admission area?

If you require a companion ticket in the general admission area. Please purchase one general admission ticket and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

Accessible Toilets

Accessible toilets are located at each toilet block. 

There are also accessible toilets in the accessible viewing area.

Accessible Viewing Platform

The accessible viewing platform is available for customers with an accessible (wheelchair or ambulant) ticket.

It is raised platform located with prime view of the stage. There are accessible toilets nearby.

The accessible viewing platform has a limited capacity and is strictly for access
customers plus 1 companion only.

Ground Conditions

TK Maxx presents Southampton Summer Sessions takes place on Guildhall Square which is concrete flooring which is relatively flat.  

Strobe Lighting and Special Effects

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Chairs

Chairs are not allowed into the area for any of TK Maxx presents Southampton Summer Session 2024 concerts. 

Assistance Dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

British Sign Language

We will be providing a BSL interpreter for all TK Maxx Presents Southampton Summer Sessions 2025 concerts

Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary.

Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation.

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments

Please note that Southampton Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Accessible Car Parking

There is no car parking on site.

Here is a link to the interactive parking map for council on street and car parks, including disabled bays. 

Find parking (southampton.gov.uk).

You can find out more on travel options here

Charging Facilities

If you require charging facilities for your electric wheelchair/scooter, please do contact us to request.

Hearing Loops

There are portable hearing loops based at the box office at the main bar. We also have hearing loops available in the accessible area.

Please look for the hearing loop sign to locate the correct area to be in for the frequency radius.

Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into the sound.

Bars & Traders

There will be a lowered counter at the main bar and large print menus will be available.

First Aid & Welfare

There are medical and welfare facilities available within the venue. Please ask a member of security to direct you to the facilities if required.

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy 

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication 

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Alternative Format  

You can find our accessible information available to download in a word document at the bottom of this page. 

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Additional Requirements

If you have any additional requirements please email us here to request. 

Contact us 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  access@ticketmaster.co.uk.

For other access enquires please visit the events help centre here or  contact the event organisers  here

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.

Find out more here

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