Accessibility- TK Maxx presents Southampton Summer Sessions

Accessibility- TK Maxx presents Southampton Summer Sessions

Access Pack

Click here to view our Access pack.

All accessible ticket holders will also receive a link to this via email. 

You can find a Word document of the access pack via the attachments at the bottom of this page.

How do I purchase an Accessible Ticket? 

We want TK Maxx presents Southampton Summer Sessions to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options will be available:

Wheelchair Platform

Ambulant

Deaf/Hard of Hearing

Essential Companion

To purchase an accessible ticket please click here

If you have any questions, please contact us here or visit help.ticketmaster.co.uk 

Please note, should you require an interpreter for any concert please email your request to us here

 

Accessible Tickets Availability 

Saturday 15th June – Tom Jones

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : SOLD OUT

Hard of Hearing & Companion : SOLD OUT 

 

Sunday 16th June – Madness

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : SOLD OUT

Hard of Hearing & Companion : SOLD OUT

 

Sunday 23rd June –Nile Rogers and CHIC

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : SOLD OUT

Hard of Hearing & Companion : AVAILABLE HERE

 

Wednesday 26th June – Placebo

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE

 

Thursday 27th June – Air

Ambulant & Companion : AVAILABLE HERE

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE

 

Friday 28th June – Paloma Faith

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE

 

Friday 29th June – Loyle Carner

Ambulant & Companion : AVAILABLE HERE

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE  

 

Sunday 30th June – Kaiser Chiefs

Ambulant & Companion : SOLD OUT

Wheelchair & Companion : SOLD OUT

Hard of Hearing & Companion : AVAILABLE HERE

What if I require an Essential Companion?

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission area. Please contact us HERE

Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.

If your request for a companion ticket is not approved, the access team can advise on the procedure.

Terms and Conditions for Essential Companion Tickets?

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)

Further information on accessible documentation is available here 

If you have any questions, please contact Ticketmaster here

 

What is an Ambulant Ticket?

An ambulant ticket is for customers who have a medical requirement for an essential companion and requires access to the accessible areas to attend TK Maxx Presents Southampton Summer Sessions.

Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket and to gain access to the accessible viewing platform

Accessible Toilets

Accessible toilets are located at each toilet block. 

There are also accessible toilets in the accessible viewing area.

Accessible Viewing Platform

The accessible viewing platform is available for customers with an accessible (wheelchair or ambulant) ticket.

It is raised platform located with prime view of the stage. There are accessible toilets nearby.

The accessible viewing platform has a limited capacity and is strictly for access
customers plus 1 companion only.

Strobe Lighting and Special Effects

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medical

You are permitted to bring required medication into Southampton Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Chairs

Chairs are not allowed into the area for any of TK Maxx presents Southampton Summer Session 2024 concerts. 

Assistance Dogs

Assistance dogs are permitted on site.

If you require to bring a registered assistance dog please contact us here

British Sign Language

There is a BSL interpreter for all shows for TK Maxx Presents Southampton Summer Sessions.

For the live acts the interpreters will be based on the left side of the stage (customer view).

Please please purchase a Deaf/Hard of hearing ticket 

Audio Description

If you require audio description at any of our shows, please do contact us here

60 days in advance is required. 

Temporary Impairments

Please note that Southampton Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Accessible Car Parking

There is no car parking on site.

Here is a link to the interactive parking map for council on street and car parks, including disabled bays. 

Find parking (southampton.gov.uk).

Public Transport

Trains

Southampton railway station is approximately a 7 minute taxi drive and an 11 minute walk away from the venue.

There is a ramp at this station and step free access to all platforms. There's a lowered ticket counter at the station.

Find out more on the train station here.

Coach

Southampton Coach Station is approximately an 8 minute walk away from the venue.

To help plan your travel by train or bus, please see the link below.

Facilities

Charging Facilities

If you require charging facilities for your electric wheelchair/scooter, please do contact us here to request.

Hearing Loops

There are portable hearing loops based at the box office at the main bar. We also have hearing loops available in the accessible area.

Please look for the hearing loop sign to locate the correct area to be in for the frequency radius.

Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into the sound.

Bars & Traders

There will be a lowered counter at the main bar and large print menus will be available.

First Aid & Welfare

There are medical and welfare facilities available within the venue. Please ask a member of security to direct you to the facilities if required.

Security & Stewards

All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers.

Contact us 

Please contact us here for any more access enquiries. 

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.

Find out more here