Accessibility - TK Maxx Presents Live at The Piece Hall

Accessibility - TK Maxx Presents Live at The Piece Hall

 

How do I purchase an accessible ticket?

We want TK Maxx Presents Live at The Piece Hall to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

  • Wheelchair
  • Ambulant
  • Deaf/Hard of hearing
  • Essential Companion

To purchase an accessible ticket please click here

If you require a companion ticket in the general admission or VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.  

To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk

Essential Companion Ticket 

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.

Accessible Documentation 

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)
Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.

 If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if i need a companion in the GA or VIP area?

If you require a companion ticket in the general admission or VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.  This will not allow you onto the accessible viewing platform.  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

What is a wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

The viewing platform have ramped access and a member of staff is located on each platform to offer any help that may be needed.

What is an Ambulant ticket? 

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

What is an Hard of Hearing/Deaf ticket?

This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

Accessible Toilets

Accessible toilets are located at each toilet block. There are also some available in the venue between North and West Gate.

Accessible Viewing Platform

The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 essential companion. A member of staff is located on each platform to offer any help that may be needed.

To purchase a ticket for the accessible viewing platform please purchase either an ambulant or wheelchair ticket depending on your requirements through Ticketmaster.

VIP 

 If you require a companion ticket in the VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

The Balcony – There is lift access to the balcony. Accessible toilets are located on the ground level.

The balcony is a raised area around the structure of the building. There are no chairs/seats here and is a standing area.

Wheelchairs are permitted here, but views could potentially be restricted with the railings.

If you have any further queries on accessibility in our VIP area, please contact us here and our team are happy to assist! -  info@thepiecehall.co.uk 

Ground Conditions 

TK Maxx presents Live at the Piece Hall takes place on hard standing pavement. The building has step free access and is wheelchair accessible throughout.

However, is a historic building and as such there are some uneven surfaces on the paved flooring. We ask that you take care when moving around the building. 

Strobe Lighting and Special Effects 

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Chairs

Chairs, portable furniture or inflatables are not allowed into the venue for any of the TK Maxx Presents Live at The Piece Hall Concerts. The concerts are fully standing.  

This does NOT include wheelchairs. 

Large Print Menus 

Large print menus will be available at the bars on site.  

Assistant Dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

British Sign Language 

We will be providing a BSL interpreter for all TK Maxx Presents Live at The Piece Hall 2025 concerts

Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary.

Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation

Audio Description 

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments 

Please note that TK Maxx presents Live at the Piece Hall accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Accessible Transport 

You can find out about accessibility on buses and trains by clicking on the link here.

Taxis

A Star Taxis – 01422 344 111

Can call, download the app or book online here

A Star Taxi's | Halifax | Facebook

 

Ziggy’s Cars – 01422 363636

Their fleet includes various car types, including wheelchair-accessible vehicles

A1 Ziggy's Cars | Cheapest taxi in Halifax (a1ziggyscars.co.uk)

Accessible Parking

TK Maxx presents Live at the Piece Hall does not have a car park. There are a number of designated bays for Blue Badge holders in Halifax town centre.

With spaces located on Alexandra Street, Commercial Street, Corporation Street, Gaol Lane, Northgate, Old Market, Rawson Street, and Wade Street.

Drop off point 

We'll have a blue badge drop off and pick up on Alfred Road East which is located opposite East Gate. There will be lift access at the library which will take you to the ground level.

Hearing Loops

There are hearing loops based in the box office and the main bar.

Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

Please look for for the Hearing Loop sign to locate the correct area to be in the frequency radius.

First Aid & Welfare

First aid points will be clearly signed throughout the site.

Additional Requirements

If you have any additional requirements please email us here to request. 

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy 

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication 

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Alternative Format 

You can find our accessible information available to download in a word document at the bottom of this page. 

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Contact us 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  access@ticketmaster.co.uk.

For other access enquires please visit the events help centre here or contact us by emailing info@thepiecehall.co.uk or calling 01422 525200. 

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.

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