Accessibility - TK Maxx presents Plymouth Summer Sessions

Accessibility - TK Maxx presents Plymouth Summer Sessions

Access Pack 

Click here to view our access pack. All accessible ticket holders will also receive a link to this via email.

You can access the Word version of this access pack by scrolling to the bottom of this page and clicking on the attachment 'Access Pack docx'. 

How do I purchase an accessible ticket?

We want Plymouth Summer Sessions to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. 

 

The following options will be available:

Wheelchair Platform

Ambulant

Deaf/Hard of hearing

Essential Companion

 

To purchase an accessible ticket please click here

 

If you have any questions, please contact us here or visit help.ticketmaster.co.uk 

Accessible Tickets Availability 

Thursday 13th June – Tom Jones

Ambulant & Companion : AVAILABLE HERE

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE

 

Friday 14th June – Bryan Adams

Ambulant & Companion : AVAILABLE HERE 

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : AVAILABLE HERE

 

Saturday 15th June – Madness

Ambulant & Companion : AVAILABLE HERE

Wheelchair & Companion : SOLD OUT

Hard of Hearing & Companion : AVAILABLE HERE

 

Sunday 16th June – Sting

Ambulant & Companion : AVAILABLE HERE

Wheelchair & Companion : AVAILABLE HERE

Hard of Hearing & Companion : SOLD OUT

What if I require an essential companion ticket?

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission area. Please contact us HERE

Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.

If your request for a companion ticket is not approved, the access team can advise on the procedure.

Terms and conditions for essential companion tickets

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)

Further information on accessible documentation is available here 

If you have any questions, please contact Ticketmaster here

What is an ambulant ticket?

An ambulant ticket is for customers who have a medical requirement for an essential companion to attend the festival and/or require access to the accessible viewing area.

 

Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket and to gain access to the accessible viewing area.

 

You can find out more on the Accessible Viewing Area below. 

Accessible Toilets

Accessible toilets are located throughout the site and can be viewed on the map above. Each set of toilet blocks has an accessible toilet. There are also accessible toilets available in the accessible area.

Accessible Viewing Platform

The accessible viewing platform is available for customers with a wheelchair accessible ticket.

It is raised platform located with prime view of the stage.

There are accessible toilets and a changing unit located nearby.

This area is for customers who require a wheelchair to make their experience comfortable.

The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.

Accessible Viewing Area

The accessibility viewing area is an area situated directly in front of the viewing platform where chairs are provided.

This is available for customers with an ambulant ticket.

This area is for customers who have a specific medical requirement to make their experience comfortable. Please note, companions are not allocated a seat and may be asked to stand within the ambulant area.

To purchase a ticket for the accessible viewing area please purchase an ambulant ticket.

Please note - this area is not raised. 

Map

PLYM24_ACCESSMAP_FAW.png

British Sign Language

We will be providing a BSL interpreter for all TK Maxx Presents Plymouth Summer Sessions 2024 concerts.

Please purchase a Deaf/Hard of Hearing and companion if required.

The BSL interpreters are Sarah Ankers and Hayley Wiseman (subject to change).

For the live acts the interpreters will be based on the left side of the stage (customer view).

If you have any questions, please contact us here

Audio Description

If you require audio description at any of our shows, please do contact us here

60 days in advance is required. 

Accessible Car Park

Accessible parking is available at the Old Registry Office 49 Lockyer St, Plymouth, PL1 2QD.

The car park will open at 3pm on show days.

This is a short walk to the festival site. It is approximately 434 meters to the accessible entrance.

Tickets must be booked in advance.

You will be required to show a blue badge on arrival.

There is no overnight parking.

Motorhomes and Caravans are not permitted.

There is a limited amount of wide bay parking spaces available. You can book a wide bay space here.

Alternatively, you can book a access parking space here. 

Pick up and Drop off

The pick up and drop off location is of Citadel Road and Osbourne place

It is approximately 430m from the pick-up and drop off to the accessible lane.

See access map for further information.

Public transport

Plymouth Railway Station is approximately a 6-minute taxi drive and a 25-minute walk away from the venue.

Find out more on the train station and accessibility here

Ground Conditions

TK Maxx Presents Plymouth Summer Sessions is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

Medical

You are permitted to bring required medication into Plymouth Summer Sessions. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Chairs

Chairs are not allowed into the arena for TK Maxx presents Plymouth Summer Sessions. This includes the VIP Garden.

Assistance Dogs

Assistance dogs are permitted on site.

If you require to bring a registered assistance dog please contact us here

Temporary Impairments

Please note that Plymouth Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Facilities

Accessible changing facility

Revolootion are providing us an accessible changing facility which will be available in the accessible area. The unit includes a toilet with retractable grab rails on either side, an electric hoist, and an adjustable high changing table.

You can find out more here.

Charging facilities

There will be charging points for mobility scooter/electric wheelchairs at the viewing platform.

Hearing Loops

There are hearing loops based in the box office and the main bar. Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into the sound.

Bars & Traders

There will be a lowered counter and large print menus available at every bar on site.

First Aid & Welfare

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

Security & Stewards

All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers.

Contact Us

Please contact us here for any more access enquiries.

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.

 

Find out more here

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