Accessibility - Live at Lincoln Castle

Accessibility Statement

At Live at Lincoln Castle we are committed to providing a welcoming and inclusive environment for all our attendees.

We have a dedicated accessibility team working all year round to assist customers with accessibility requirements.

Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnant women.

Alternative Formats

You can find a word document of the FAQS via the attachments at the bottom of this page. 

If you require easy ready, BSL translated, audio or any further alternative formats please contact us here and our accessibility team can arrange for you

Accessible Ticketing 

How do I purchase an accessible ticket?

We want Live at Lincoln Castle to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

To purchase an accessible ticket please click here

To contact us about purchasing access tickets, or to ask further questions about the process, please email [e-mail]. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please visit the events help centre here or contact us here. 

Essential companion tickets

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or premium area. Please contact Ticketmaster’s access team here to request - [e-mail].  

Accessible Documentation

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [e-mail].

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if I need a companion ticket in the general admission or premium area?

If you require a companion ticket in the general admission or premium area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the premium ticket, there may be a charge for your companion.

What is a Wheelchair ticket?

The ‘Wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage.

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

The viewing platform have ramped access, wheelchair accessible toilets, charging points and a member of staff is located on each platform to offer any help that may be needed.

What is an Ambulant ticket?

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair/and or quieter area to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a Deaf/Hard of Hearing tickets?

Deaf/Hard of Hearing ticket holders can access the accessible viewing area or the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.  

If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here  

You can find out further information on the BSL interpreters tab below.

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

Accessible Facilities

Accessible Toilets

Accessible toilets are available at the accessible viewing platform and the main toilet blocks within the arena.

If you need to use the monitored accessible toilets in the accessible area but do not have an accessible ticket, please contact our accessibility team for further assistance here

For VIP ticket holders, a luxury accessible trailer is also available in the VIP area.

Accessible Viewing Platform

The accessible viewing platform is available for customers with a wheelchair accessible ticket.

It is raised platform located with prime view of the stage.

There are accessible toilets located nearby.

This area is for customers who require a wheelchair to make their experience comfortable.

The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.

There will be charging points for mobility scooters/electric wheelchairs at the viewing platform. 

Accessible Viewing Area

The accessible viewing area is a raised space located directly in front of the viewing platform, with seating provided.

It is designated for customers with an ambulant ticket and is intended to accommodate those with specific medical requirements for a more comfortable experience.

Companions are welcome to use the seating in the viewing area.

To purchase a ticket for the accessible viewing area, please select an ambulant ticket.

Accessible Bar Lanes

Lowered countered bars/accessible lanes are available for all accessible ticket holders and will be situated around the festival site at most bars

If a lowered bar counter is not possible, and when appropriate, a member of staff will be able to come around from the bar to take your order and assist you.

The Accessibility pack, available closer to the Festival, will indicate the locations of lowered bar counters.

Site Description

Graphical Map

Ground Conditions

Live at Lincoln Castle takes place at Lincoln castle, a greenfield site therefore is relatively flat but does have uneven terrain in parts.

The arena features grass, temporary trackway and there is a hard standing path running the length of the site.

You can view Lincoln Castle on Google Maps here: Lincoln Castle

Please note: Poor weather conditions can impact the terrain, potentially making some areas inaccessible for wheelchair users or customers with mobility challenges.

Accessible entrance

The Accessible Lane is via East Gate.

The entrance has cobbled pavement due to it being within the castle grounds. You can see a image of this here for further reference.

Once inside the arena, there is a hard standing path and temporary flooring that leads you to the accessible area.

There will be signage and stewards available to assist on the day.

Deaf/Hard of Hearing Facilities

BSL (British Sign Language)

We are pleased to offer a British Sign Language (BSL) interpreter for all Live at Lincoln Castle 2025 concerts.

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.  

Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.  

If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

The BSL Interpreting Team for Live at Lincoln Castle are listed below:

• Charlotte Anderson
  • Stephanie Mann

[Please note - Subject to change].

If you have any questions, please contact us here

Hearing Loops

Hearing loops are available at the Box Office, the main bar, and the accessible platform. (The locations will be included on the accessibility map, which will be sent to all customers prior to their arrival).

Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

Visually Impaired Facilities 

Assistance dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Large Print Menus

These are available at all bars. If you require large print menus for traders and merchandise please contact us here.

Strobe Lighting and Special Effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

If you require further information for a specific performance please contact us here.

VIP Accessible Facilities

Raised deck viewing area

The raised deck has ramp access and is accessible for wheelchairs and mobility scooters.

There is club style furniture set up on the decked viewing platform. 

Companions

If you require a companion ticket in the VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Ground Conditions

The ground conditions are the same as the festival arena.  The site is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

Lowered Bar 

There will be a lowered counter, accessible lane, and signage available at the VIP bar.

Hearing Loop

There are hearing loops based in the VIP bar. Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound.

Large Print 

Large print menus are available at the VIP bar.

Luxury Accessible Toilet 

There is a luxury accessible trailer available in the VIP area for VIP ticket holders.

BSL interpreter

If you are a VIP ticket holder and require access to the BSL interpreter, please do contact our team here and they can look into your request and discuss further.

Facilities 

Food and Drink.  

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy  

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times. 

Temporary Impairments/Pregnancy

Please note that Live at Lincoln Castle accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment or pregnant, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Customers concerned with any of these points can contact the accessibility team here.

Accessible Travel

Car park

Lincoln Castle is well signposted on brown signs on all major routes into the city.

No accessible parking onsite but the Westgate 1 East Car Park (LN1 3BG) and The Lawn Car Park both have blue badge spaces and are close to the venue.

You can find out more on disabled parking spaces here

Pick up and Drop off

Minster Yard will be the Pick-up and Drop off location. You can access this via Pottergate from the South or Priory Gate from the North.

This is 0.2 miles, 350m and approx. 5–10-minute walk to the entrance.

The route is a mixture of hard standing and cobbles but is relatively flat.

Public transport

It is important for visitors with accessibility needs to know that Lincoln's Steep Hill is not accessible. It is a steep, cobbled street which is unsuitable for wheelchair users or for those with mobility needs.

Lincoln has accessible bus services that can aid you in travelling around the city centre, and up to the Cathedral Quarter. You can find out more on accessibility on buses here

Bus Station

Lincoln has accessible bus services that can aid you in travelling around the city centre, and up to the Cathedral Quarter. You can find out more on accessibility on buses here

Train

Lincoln Central train station is located in the city centre.

From the station it is a 10-minute drive or 20-minute walk.

0.7 miles and 500meters to Lincoln Castle.

There is a taxi rank outside the station.

You can find out about accessibility on Lincoln trains here

Taxi

Mark’s Passenger Services is a local private hire company with wheelchair accessible vehicles. For more information visit the Marks Passenger Services website or call 01522 793816.
Handsome Cabs also offer wheelchair accessible taxis in Lincoln city centre. 24 hour pre-booking is essential. To book, call 01522 545352.

Contact us

If you have any additional requests please email us here to request and our accessibility team will be back in touch. 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  [e-mail].

For other access enquires please visit the events help centre here or  contact the event organisers  here

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.