Accessibility - Live at Lincoln Castle

Accessibility - Live at Lincoln Castle

How do I purchase an accessible ticket?

We want Live at Lincoln Castle to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

  • Wheelchair
  • Ambulant
  • Deaf/Hard of hearing
  • Essential Companion

To purchase an accessible ticket please click here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if I require an Essential Companion?

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk  

Accessible Documentation 

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

The Free Companion policy may not be applicable for every event or venue.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • Carer's allowance
  • A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
  • Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters
  • Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure. 

What is a wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

The viewing platform have ramped access, wheelchair accessible toilets and charging points and a member of staff is located on each platform to offer any help that may be needed.

What is an Ambulant Ticket?

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair/quieter area to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a hard of hearing/deaf ticket?

 This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

What if I need a companion ticket in the general admission or VIP area?

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

Accessible Toilets

There will be accessible toilets located at the toilet blocks.

Accessible Viewing Platform

The accessible viewing platform is a raised platform located with prime view of the stage. There are accessible toilets and a changing unit located nearby.

This area is for customers who require a wheelchair to make their experience comfortable.

The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.

Accessible Viewing Area

The accessibility viewing area is an area situated directly in front of the viewing platform where chairs are provided.

This is available for customers with an ambulant ticket.

This area is for customers who have a specific medical requirement to make their experience comfortable.

Companions are welcome to use the seating in the viewing area unless an access customer requires a seat.

Ground Conditions

Live at Lincoln Castle takes place on the grounds of Lincoln Castle. The site is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

Strobe Lighting and Special Effects 

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Can I bring a chair?

Chairs are not allowed into the arena for any of the Lincoln Castle 2025 concerts. [Excluding Wheelchairs and Mobility Scooters] 

Chairs are provided in the accessible area. 

Assistant Dogs 

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

British Sign Language 

We will be providing a BSL interpreter for all Live at Lincoln castle 2025 concerts.

Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary.

Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation.

Audio Description

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments

Please note that Lincoln Castle accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Accessible Car Park

Lincoln Castle is well signposted on brown signs on all major routes into the city.

No accessible parking onsite but the Westgate 1 East Car Park (LN1 3BG) and The Lawn Car Park both have blue badge spaces and are close to the venue.

Pick up and Drop off

Minster Yard will be the Pick up and Drop off location. You can access this via Pottergate from the South or Priory Gate from the North.
You can find out more on travel information here

Facilities

Charging Facilities

If you require charging facilities for your wheelchair or mobility scooter – please do contact us here to request.

Hearing Loops

There are portable hearing loops based in the Box office and the main bar (Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius). We also have hearing loops available in the accessible area.

Bars & Traders

There will be a lowered counter and large print menus at every bar on site.

First Aid & Welfare

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

Security & Stewards

All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers.

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy 

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication 

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Easy Read Guide/Alternative   

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Additional Requirements

If you have any additional requirements please email us here to request. 

Contact Us 

For further information please visit the events help centre here or  contact the event organisers  here

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