How can I book accessible tickets for Live at Llangollen?We want Live at Llangollen to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options are available:
To purchase an accessible ticket please click here or visit Ticketmaster. To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk If you have further questions on the accessible facilities, please contact the event organisers here |
Essential Companion TicketsThere is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. Further information is available here If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk |
Accessible documentationTo ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided. Below is a list of documents we may accept when considering allocating a complimentary ticket:
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. If you have further questions on the accessible facilities, please contact the event organisers here If your request for a companion ticket is not approved, the access team can advise on the procedure. |
What is a wheelchair ticket?The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry into the accessible area. Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. Further information is available here |
What is an Ambulant Ticket?An ambulant ticket is for customers who have an access requirement that require them to have access to a chair to make their experience more comfortable. Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. Further information is available here |
What is a hard of hearing/deaf ticket?This ticket is for Hard of Hearing/Deaf customers that require a companion ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. |
What if I need a companion ticket in the general admission area?If you require a companion ticket in the general admission area. Please purchase one general admission ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk. They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here. |
Ground conditionsThere are tarmac roads all around the site. Please be aware that there are some uneven parts which have more bumps and more gravel flooring. Once on the Eisteddfod grounds it's a greenfield which is relatively flat but can become muddy depending on weather conditions. |
British Sign LanguageWe will be providing a BSL interpreter for all Live at Llangollen 2025 concerts Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary. Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation. PLEASE NOTE - This is not included for Eisteddfod core week (8TH - 13TH JULY). Please contact info@llangollen.net for further information if necessary. |
Audio DescriptionIf you require audio description at any of our shows, please request this by contacting us here Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change. At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers. |
Accessible ParkingAccessible parking is strictly blue badge only, also charged at £10 if pre booked. There are a limited number of spaces, and they cannot be reserved or guaranteed. Non pre booked cars will be charged £15 on arrival. They are accessible from the Abbey Road entrance and this area can also be used for drop offs – with the car then being moved to the main event car park Pick up & Drop off There is a pickup and drop off point available at Abbey Road which is next to the main entrance at Penddol-End gate. |
Public TransportTrains Transport for Wales operates two lines that stop at Ruabon and Chirk. Both are 15 minutes by car to Llangollen. Ruabon is connectable by bus. The North Wales Coast Line between Holyhead and Birmingham New Street and the North Wales South Wales service from Holyhead to Cardiff Central. Trains run at least once an hour in each direction. For more info and the most up date timetables please visit Transport for Wales. Buses Local bus details can be found on Arriva Bus’s website. |
Temporary ImpairmentsPlease note that the Live at Llangollen accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. |
FacilitiesCharging Facilities There will be charging facilities for scooters/electric wheelchairs in the medic and welfare tent. Hearing Loops There are hearing loops based in the box office and main bar. Hearing aids need to be switched to the 'T' setting to convert the magnetic signal from the loop back into sound. Bars & Traders There will be a lowered counter at the main bars on site. Large print menus will be available. First Aid & Welfare There are medical and welfare facilities available within the venue. Please ask a member of staff to direct you to the facilities, if required. Security & Stewards All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers. Access Pack All accessible customers will receive an access pack prior to arrival. |
Food and DrinkThere will be various food options available at the festival. If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here |
Bag PolicyBags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements, please request this by contacting us here |
MedicationYou can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here Alternatively, you can bring a prescription with you and speak to a security supervisor on the day. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times. |
Easy Read Guide/AlternativeIf you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here |
Access RequirementsIf you require any further access requirements please do get in touch here |
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