COMING TO A SHOW...PRE EVENT INFORMATION

COMING TO A SHOW...PRE EVENT INFORMATION

Lost Property

If you have lost anything at Cardiff Castle, please contact info@depotcardiff.com and clearly describe the item you have lost.
If you are at Cardiff Castle, please locate your nearest member of the stewarding team or staff.

Gate Timings

We would suggest arriving early to soak up the atmosphere.

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Address 

Castle Street, Cardiff, CF10 3RB

VIP Options

If you're looking to enhance your experience at TK Maxx Presents Depot Live 2024, we've introduced a brand new 'covered viewing platform'.

This experience also includes:

Event ticket to the show

Access via the South Gate (City Centre)

Access to a private bar

Access to luxury toilets

Please note this ticket is for 18+.

Festival Map

Travel Information

Public Transport 

Click here for a map of city centre bus stops and service frequencies.

Train Station

Both Cardiff Central and Cardiff Queen Street stations are located within easy walking distance of the Castle.

Bus Station

Cardiff has many bus stops located a short walk away from the Castle. For information on these stops and to see maps of routes please visit Cardiff Busses Website. 

Click here for a map of city centre bus stops and service frequencies.

Taxis 

Local taxi firms are Dragon Taxis and Capital Cabs.

Car Parking

There is no parking available at the Castle. The closest alternative car parks are the NCPs on Westgate Street, Cardiff Arms Park or Sofia Gardens.

Ticketing information 

Ticketmaster

All TK Maxx presents Depot Live 2024 tickets are Mobile Entry – so your phone is your ticket! 

See instructions below for downloading your tickets in advance

IOS:

In the Ticketmaster app, sign into your My Account
2. Tap My Events to locate your order. 
3. Tap your order to view tickets. 
4. Tap on Add to Apple Wallet
You'll find your tickets in the digital wallet app. To enter using your mobile wallet, access your ticket in the wallet and place the back of your phone against the scanning device or reader. Barcodes are not displayed when tickets are added to your wallet.

Android:

In the Ticketmaster app, sign into your My Account
2. Tap My Events to locate your order. 
3. Tap your order to view tickets. 
4. Tap the Save to Google Pay button. 

You'll find your tickets in the Google Pay app. Barcodes aren’t displayed when tickets are added to your wallet.

Non Ticketmaster Agents

We work with third party ticketing agents across our shows

Full list of approved agents below.

  • Sound Travel
  • Skiddle
  • See Tickets

If you are having any issues or have any questions relating to your ticket. Please contact your point of purchase.

Box Office

For shows that Gates open at 5pm, the Box Office Is open 3pm until 9pm.

If shows start at 2pm, the Box Office Is open at 12pm until 7pm.

For Anne-Marie, the Box Office Is open 10am until 7pm.

It is located at the North gate entrance. This is accessible near the Castle Mews of North Road and inside Bute Park.

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Access Information 

Click here to view our access pack. All accessible ticket holders will also receive a link to this via email.

You can access the word version of this access pack by scrolling to the bottom of this page and clicking on the attachment 'Access Pack - Word Version'. 

Medical and Welfare

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

Food and Drink

Although you are unable to bring food & drink into the venue, we're certain you won't go hungry with a wide array of food and drink stalls inside the venue offering some of the most delicious cuisines. We have everyone's favourites on our roster and our concession stalls will be offering refreshments throughout the night. 

Food and drink are not permitted however there are food and drink concessions within the event.

1 x sealed water bottle/soft drink is permitted per person (max 500ml).

There will be free water re fill stations at the venue. 

Please note - Metal water bottles are NOT permitted. 

Can I bring a chair? 

Chairs are not allowed into the area for any of the TK Maxx presents Depot Live 2024 concerts. Picnic blankets are also NOT permitted. 

Can I bring a picnic blanket?

No picnic blankets are NOT permitted on site. 

Can I bring a bag? 

Small bags/rucksacks are permitted. Bag searches will be in operation.

Is the venue cashless? 

All food concessions and bars are cashless. Please bring alternative payment options.

Prohibited Items

Picnic blankets and metal water bottles are also NOT permitted on site. 

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Re admittance policy 

Once you leave the festival arena you will not be allowed back in.

Further Information

You can find out further information here