Frequently Asked Questions - Chelmsford City Live

Frequently Asked Questions - Chelmsford City Live

Where

Chelmsford City Live

City Racecourse, Chelmsford CM3 1QP

Positioned in the heart of the Essex countryside, yet only 50 miles from central London, Chelmsford City Racecourse easily accessible by most transport.

Map

Chelmsford Race Course Map - LN - V3.jpg

Timings

General Admission, VIP and Accessible gates will open at 5pm. 

Show times are always subject to change.

Entertainment is due to finish at around 11pm. 

We would suggest arriving early to soak up the atmosphere.

VIP options

The Premium Village

Enhance your experience with the Premium Village experience. Beat the

queues and enjoy comfort and convenience throughout, in premium marquees

with exclusive garden space, bars and food providers. Plus get up close

with a premium viewing area for the concert.

  • Early admission
  • Fast track entry
  • Access to premium marquees with private bars and garden areas
  • Premium viewing area for concert
  • Access to a variety of exclusive bars and food vendors
  • Premium toilets facilities

The Fairwood Brasserie

Choose a luxury dining and concert experience in The Fairwood Brasserie, enjoying a gourmet four course buffet and drinks reception. After dining, your ticket includes all the benefits of the Premium Village, including private marquees with exclusive garden space, bars and food providers. Plus get up close with a premium viewing area for the concert.

Dining experience

•VIP parking and priority admission

•Exclusive entry to The Fairwood Brasserie

•Champagne reception on arrival

•Luxury four course buffet

Full access to The Premium Village

•Private marquee and garden spaces, with unreserved seating

•Premium viewing area at front of stage

•Private bars

•Premium toilets facilities

•Premium parking

The VIP Club

The Club Restaurant offers a VIP hospitality experience including fine-dining, Champagne and seating in a private marquee with elevated stage views.

Dining experience

•VIP parking and priority admission

•Exclusive entry to The Club Restaurant & Lounge

•Dedicated VIP hosts

•Champagne and canapé reception

•Four course à la carte fine-dining experience

Concert experience

•Private VIP marquee with seating, terrace and stage views for concert

•Private VIP bar

•VIP toilet facilities

Will horse racing take place?

No, this is a non race day event, therefore there will be no horse riding taking place. 

Is the event outdoors?

Yes, please ensure you dress for the weather and don’t forget your sun cream!

Please note -Umbrellas are not permitted as they obscure the view for others.

Can I bring a chair?

Chairs are not allowed into the area for any of Chelmsford City Live

2025 concerts, including The VIP area.  

If it rains, will the concerts still go ahead?

Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous.

Can cars be left overnight?

No, cars are not permitted to be left overnight. 

What is your policy for Children?

Children aged 16 and under must be accompanied by an adult aged 18 and over who has their own ticket.

Children aged 2 and under can attend for free and don’t require a ticket.

All other children must have a full price ticket to enter the festival.

Prams and pushchairs are not permitted.

Can I buy official Merchandise?

Yes, if available, official merchandise will be available to purchase within the festival.

Is the venue cashless?

Yes, all food concessions and bars are cashless. Please bring alternative payment options. 

Bag Policy

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival. 

Please note - there are no lockers available. 

Can I bring Food and Drink? 

Although you are unable to bring food & drink into the venue, we're certain you won't go hungry with a wide array of food and drink stalls inside the venue offering some of the most delicious cuisines. We have everyone's favourites on our roster and our concession stalls will be offering refreshments throughout the night.    

1 x sealed water bottle is permitted per person max 500ml

1 x empty reusable water bottle is permitted.

There will be free water re-fill stations at the venue.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only. 

Can I bring a Dog?  

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticketmaster after purchasing accessible tickets. Alternatively, please contact us here

Can I apply to be a trader? 

Yes, please fill in this form here.

The trader team will review and be in touch if necessary.

Can I apply to be a supplier? 

Yes, please fill in this form here with the relevant information.

This will be passed onto the relevant department who will be in touch if necessary.

How can I apply to be a artist at Chelmsford City Live? 

You can apply to perform at our concerts by filling in this form.

One of the team will review and be in touch if necessary.

If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows.

How can I apply for Charity tickets for  my upcoming event? 

You can apply for charity tickets by filling out this form.

One of the team will review and be in touch if necessary.

If you do not hear from us, unfortunately we was unable to carry out your request on this occasion.

Please note that we require a 5-6 month lead in time for our consideration and approvals process.

Contact us

For other enquires please visit the events help centre here or  contact the event organisers  here

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