Ticketing - Chelmsford City Live

Ticketing - Chelmsford City Live

Mobile/Digital Tickets 

All Chelmsford City Live 2025 tickets are Mobile Entry – so your phone is your ticket! You MUST download your tickets before heading to the festival site. Please make sure to follow the instructions below before leaving for your event to ensure that your tickets can be scanned for entry regardless of the connectivity at the venue.
1. Download or update the latest version of the Ticketmaster app for the iPhone in the Apple App store or for the Android in the Android App store.

2. From the app, find your order in My Events.

3. View your tickets by tapping View Barcode. Screenshots of your barcodes won’t get you in.Once you have viewed your tickets in the Ticketmaster App. Your ticket is automatically saved so it is always ready. Please ensure you do NOT log out of the app!


More information on Mobile/Digital tickets available here 
Downloading to your digital walletiPhone users must follow the instructions above before arriving at the venue to access their tickets at entry as saving tickets to their digital wallet is not available at this time. Android users are still welcome to save their tickets to the digital wallet

 

Purchasing Options 

Tickets can be purchased online at Ticketmaster here 

Box office location and times

More information on the box office will be released in due course.

Payment plan options

You are now able to pay for your tickets in instalments on Ticketmaster using Klarna.Klarna offers two options to customers depending on your order value. You can either split your payments in to 3 instalments using the ‘Split by 3 option’ or using the ‘Slice It’ option you can pay in 6,9 or 12 instalments.

The Klarna payment plan options available for your order will display as you proceed to the checkout on Ticketmaster. Please ensure you read the Klarna terms and conditions before proceeding with your payments as you may be subject to a credit search and interest charges using the ‘Slice It’ option.

Find more information about the Klarna payment plan 

I have not received my tickets yet

If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster here help.ticketmaster.co.uk

Having troubles booking online

If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster here help.ticketmaster.co.uk
 

I can't come to the festival anymore; can I get a refund?

Please visit help.ticketmaster.co.uk

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