Accessibility - Blackweir

How do I purchase an accessible ticket?

We want Blackweir 2025 to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

To purchase an accessible ticket please visit Ticketmaster. 

To contact us about purchasing access tickets, or to ask further questions about the process, please email [e-mail]. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact the event organisers here

Essential Companion Tickets 

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

If you require a companion ticket in the general admission or VIP area. Please purchase one general/vip ticket and contact Ticketmaster’s access team here to request - [e-mail]  

Accessible Documentation 

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [e-mail].

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if I need a companion ticket in the general admission or Premium area?

If you require a companion ticket in the general admission or The Garden. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

What is a Wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

The viewing platform have ramped access and wheelchair accessible toilets nearby. A member of staff is located on each platform to offer any help that may be needed.

What is an Ambulant Ticket?

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair/and or quieter area to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing area. 

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a hard of hearing/deaf ticket?

This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.

Accessible Toilets 

Accessible toilets are situated at the accessibility viewing platform and main toilet blocks in the venue.

Ground Conditions 

Blackweir is a green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

Assistant Dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticketmaster after purchasing accessible tickets. Alternatively, please contact us here.

Sensory Space - Gig buddies

Gig Buddies Cymru are providing a Calm/Safe/Sensory space at Blackweir, Cardiff for their summer concerts.

This space is designed primarily for neurodivergent customers and any other people who may be feeling overwhelmed and need a quiet supportive place to take time out from the festival environment.

The space features specially selected lighting, equipment, and furniture to help reduce sensory overload.

Gig Buddies Cymru will be managing this area. They are trained in neurodiversity awareness to ensure a supportive and understanding environment.

You can find out more about Gig buddies Website, Facebook Instagram

Strobe Lighting and Special Effects 

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Accessibility Team, Stewards and Security. 

Accessible Events specialise in accessibility for deaf, disabled and/or neurodivergent customers at large scale events. They will oversee the accessible area and be available to assist with any queries you may have on the night.

All security staff and stewards stationed at accessibility points will be fully briefed on procedures to ensure they can provide appropriate support and information to accessibility customers.

BSL interpreter 

We will be providing a BSL interpreter for all Blackweir 2025 concerts.

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.  

Deaf/Hard of Hearing ticket holders can access the viewing platform or general admission area, with the BSL interpreter positioned on right the side of the stage(customer view). 

If you are a VIP ticket holder and require access to the BSL interpreter, please do contact our team here and they can look into your request and discuss further.

Additionally, Deaf/hard-of-hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here 

You can see who the interpreter is for each show in the 'Cardiff and Vale' tab here.

If you have any questions, please contact us here: [e-mail]

Hearing Loops

There are hearing loops based in the Box office and the main bar. Hearing aids need to
be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound. (Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius).

Audio Description 

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments 

Please note that Blackweir accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Bars

There are lowered bars/accessible lanes and large print menus available at each bar at the festival site.

VIP Accessible facilities

Please note:

There is no raised viewing platform in the VIP garden. 

There is some seating available on a first come, first served basis. 

Wheelchairs and mobility scooters are permitted in the VIP area; however, as noted above, there is no raised platform, so views may be limited and the area can become crowded.

Companions

If you require a companion ticket in The Garden area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Large Print 

Large print menus are available at the VIP bar. If you require this for any further traders, please contact us here. 

Luxury Accessible Toilet 

There is a accessible VIP trailer available in the Garden Area for Garden ticket holders. 

Accessible Transport

Please note that there is no on-site parking available.

The nearest public parking facility is at the Civic Centre, located approximately 500 meters from the accessible entrance.

The route from the car park to the venue consists of hard-standing pavement with kerbs, and there are several benches positioned along the way for rest if needed.

Please note parking is not guaranteed, we would advise arriving early to avoid disappointment.

Alternative car parks are also available.  You can find out more here

Blue Badge parking is available via first come first serve along Park Place / Museum Place.

You can find out further travel information here

You can find out about accessibility on buses here.

You can find out about accessibility on trains here.

Capital Cabs Ltd have wheelchair accessible taxis and minibuses for hire. Download their mobile app to book your cab in Cardiff with ease, available on both Android and IOS devices.
029 2077 7777

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy 

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication 

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Contact us 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  [e-mail].

For other access enquires please visit the events help centre here or email us here - [e-mail] 

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.