How do I purchase an accessible ticket?We want Blackweir Live 2025 to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options are available:
To purchase an accessible ticket please visit Ticketmaster. To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk If you have further questions on the accessible facilities, please contact the event organisers here |
Essential Companion TicketsThere is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. Further information is available here If you require a companion ticket in the general admission or VIP area. Please purchase one general/vip ticket and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk |
Accessible DocumentationTo ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided. Below is a list of documents we may accept when considering allocating a complimentary ticket:
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. If you have further questions on the accessible facilities, please contact the event organisers here If your request for a companion ticket is not approved, the access team can advise on the procedure.
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What if I need a companion ticket in the general admission or Premium area?If you require a companion ticket in the general admission or The Garden. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk. They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here. Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion. |
What is a Wheelchair ticket?The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions. The viewing platform have ramped access and wheelchair accessible toilets nearby. A member of staff is located on each platform to offer any help that may be needed. |
What is an Ambulant Ticket?An ambulant ticket is for customers who have an access requirement that require them to have access to a chair/and or quieter area to make their experience more comfortable. Ambulant ticket holders can access the accessible viewing area. Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. |
What is a hard of hearing/deaf ticket?This ticket is for Hard of Hearing/Deaf customers that require a companion ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request. |
I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?If you do not need a wheelchair, ambulant or hard of hearing ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further. |
Accessible ToiletsAccessible toilets are situated at the accessibility viewing platform and main toilet blocks in the venue. |
Ground ConditionsBlackweir Live is a green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions. |
Assistant DogsAssistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here |
Strobe Lighting and Special EffectsSmoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. |
BSL interpreterWe will be providing a BSL interpreter for all Blackweir Live 2025 concerts. Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary. Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation. |
Hearing LoopsThere are hearing loops based in the Box office and the main bar. Hearing aids need to |
Audio DescriptionIf you require audio description at any of our shows, please request this by contacting us here Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change. At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers. |
Temporary ImpairmentsPlease note that Blackweir accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit. |
BarsThere are lowered bars/accessible lanes and large print menus available at each bar at the festival site. |
VIP Accessible facilitiesPlease note - There are no chairs available in the VIP area. There is ramp access to the platform. Companions If you require a companion ticket in The Garden area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk. They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here. Hearing Loop There are hearing loops based in the VIP bar. Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound. Large Print Large print menus are available at the VIP bar. If you require this for any further traders, please contact us here. Luxury Accessible Toilet There is a accessible VIP trailer available in the Garden Area for Garden ticket holders. |
Accessible TransportThere is no car parking on site. You can find out about accessibility on buses here. You can find out about accessibility on trains here. Capital Cabs Ltd have wheelchair accessible taxis and minibuses for hire. Download their mobile app to book your cab in Cardiff with ease, available on both Android and IOS devices. |
Food and DrinkThere will be various food options available at the festival. If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here |
Bag PolicyBags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements, please request this by contacting us here |
MedicationYou can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here Alternatively, you can bring a prescription with you and speak to a security supervisor on the day. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times. |
Contact usFor access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here - access@ticketmaster.co.uk. For other access enquires please visit the events help centre here or email us here - info@depotcardiff.com If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back. |
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