Accessibility - Live At Powderham

Accessibility Statement

At Live at Powderham we are committed to providing a welcoming and inclusive environment for all our attendees.

Live at Powderham has a dedicated accessibility team working all year round to assist customers with accessibility requirements.

Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnant women.

Applying for Accessible Facilities 

Enter your details below to receive an email notification when applications for accessible facilities at Live at Powderham 2027 open. Applications will open later this year, no later than October.

Live at Powderham Accessible Applications - Pre registration form

Please note: This is a registration of interest only and not the accessible facilities application. Once applications open, you'll be emailed a link to complete the full application form.

Please note:

• There is no separate "accessibility" ticket category. You must purchase a standard ticket first, then apply for accessible facilities once applications open.
• Please do not purchase a ticket for your essential companion at this stage. If you are eligible, your essential companion ticket will be allocated through the accessibility application process. Applicants whose Nimbus Access Card or Digital Access Pass includes the +1 symbol will receive an essential companion ticket free of charge. 
• To apply for accessible facilities, you will need either an Access Card or a Digital Access Pass. If you do not already have one, we strongly recommend applying in advance of applications opening.

A. Already have a valid Access Card or Digital Access Pass?

If you already hold a valid Access Card or a Digital Access Pass from another Live Nation festival (view the list of participating festivals), simply register on the pre registarion form above. You will receive an email with the accessible facilities application form once applications open.

B. Don't have a valid pass?

You will need to apply for a free Live at Powderham Digital Access Pass via Nimbus Disability.

How to apply:

1. Submit your access requirements to Nimbus, including supporting documentation.
2. Nimbus will review and assess your application.
3. Once approved, you will receive a Digital Access Pass (or an Access Card if you choose to upgrade).
4. Your pass will be valid for three years at Live at Powderham and other participating Live Nation festivals.

You can apply for a Nimbus Access Card or free Digital Access Pass here.

Please note: Receiving your Digital Access Pass or Access Card does not automatically register you for accessible facilities at Live at Powderham. You must still join the registration above so we can email you when the accessible facilities application form becomes available. When completing the application form, you will be asked to provide your Digital Access Pass ID (or Access Card number).

If you have any questions or need support with your Nimbus application, please contact our accessibility team—we're here to help.

Accessible Facilities

Accessible Toilets

Accessible toilets are available near the accessible viewing platform/area and the main toilet blocks within the arena.

An accessible changing facility which will be available in the accessible area. The unit includes a toilet with retractable grab rails on either side, an electric hoist, and an adjustable high changing table.

For Garden ticket holders, a luxury accessible trailer is also available in the Garden.

Accessible Viewing Platform

The Accessible Viewing Platform is a raised platform offering a prime view of the stage, and includes:

• Ramped access
• Accessible toilets located nearby
• Chairs
• A member of staff on hand to assist

Companions are welcome and will be seated alongside the ticket holder.

Your accessibility wristband will give you access if you have been approved for this facility.

Please note: The Accessible Viewing Platform has limited capacity and is reserved for approved accessibility customers plus essential companion(s) only.

The accessible viewing platform operates on a first-come, first-served basis and may reach full capacity. While we will do our best to accommodate everyone, if the platform is full, we will contact you to discuss alternative facilities. If no suitable alternatives are available, a refund will be issued.

Ground Level Viewing Area

The Ground Level Viewing Area is located near the main viewing platform. It is designed for individuals who prefer a less crowded space and the option to sit for short periods.

This area is primarily for standing, with limited seating available for short breaks. Please note that while seated, your view may be partially blocked by standing fans in front of you.

The ground level viewing area operates on a first-come, first-served basis and may reach full capacity. While we will do our best to accommodate everyone, if the viewing area is full, we will contact you to discuss alternative facilities. If no suitable alternatives are available, a refund will be issued.

Accessible Bar, Food and Merchandise Lanes 

Accessible bar lanes with lowered service areas are available at the main festival bars. Please follow signage to locate them. You and your essential companion can access these areas via the exit lanes of the bar queues, allowing you to bypass the main queue. Please ensure you have your accessible wristband ready to show.

All food and merchandise stalls include a clearly signposted accessible serving area. Staff will be fully briefed to recognise accessible wristbands and provide assistance where needed.

Where a lowered counter is not available, a member of staff will be happy to come around the stall to take your order and offer any additional support you may require.

A drink service is available on the accessible viewing platform and area. Our bar staff will take your order and deliver drinks directly to your seat. Please note: this service is for cold drinks only.

Accessible Travel 

Car park 

Live at Powderham car parking is located next to the arena.

Accessible parking must be pre-booked.  Parking without prior approval will not be permitted.

Please note cars are not permitted to stay overnight.

Further information will be available on how to book this in due course. 

Public Transport

Train

The nearest train station is Starcross. Powderham is less than 2 miles from Starcross. 

It would take about 20 minutes (0.8 miles) to walk.

Please note : Starcross statin is not step free. 

You can find out more on accessibility on trains here

Further travel information will be available in due course.

Site Description

Weather

This is an outdoor concert, and we advise attendees to dress appropriately and bring suitable clothing for changing weather conditions. As temperatures may drop in the evening, we recommend bringing a jacket or additional layers for warmth and comfort.

Ground Conditions

Live at Powderham takes place at Powderham Castle,a greenfield site therefore is relatively flat but does have uneven terrain in parts.

The arena features grass and a tarmac route into the main arena entrances.

You can view Powderham Castle on Google Maps here: Powderham Presents Site

Please note: Poor weather conditions can impact the terrain, potentially making some areas inaccessible for wheelchair users or customers with mobility challenges.

Deaf/Hard of hearing Facilities

British Sign Language Interpreters

We are pleased to confirm that a British Sign Language (BSL) interpreter, will be available for all Live at Powderham concerts.

Further information will be available in due course. 

Castle Green Stage

BSL interpretation will be available for the live bands; however, it will not be provided for the DJs.

If you require any further assistance, please do not hesitate to contact us.

Hearing Loops

Hearing loops will be available at various locations throughout the event.

Exact locations will be detailed in the Accessibility Guide, which will be sent to all customers prior to the event.

Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius. Hearing aids need to be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound

Blind and Low Vision Facilities

Assistance dogs

We welcome assistance dogs to Powderham, provided they have been specifically trained to support you, use the designated toilet/spending area, and behave appropriately around other customers.

If you are bringing an assistance dog, please email us in advance so we can prepare a suitable spending area and any other required facilities. You may also indicate this in the accessible facilities form if you are applying to use accessible facilities on site.

Large Print Menus

Large print menus are available at all bars, merchandise stalls, and trader locations throughout the venue

Sensory Facilities

Strobe Lighting and Special Effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

If you require further information for a specific performance, please contact us here

Sensory Facilities

A sensory space is available and the location will be sent out in the accessibility guide. 

This is a dedicated space managed by Event Wellbeing- designed primarily for neurodivergent customers who may be feeling overwhelmed and need a quiet place to take time out from the festival environment. 

The space features specially selected lighting, equipment, and furniture to help reduce sensory overload. All staff working in this area are trained in neurodiversity awareness to ensure a supportive and understanding environment.

Assistance dogs

We welcome assistance dogs to Powderham, provided they have been specifically trained to support you, use the designated toilet/spending area, and behave appropriately around other customers.

If you are bringing an assistance dog, please email us in advance so we can prepare a suitable spending area and any other required facilities. You may also indicate this in the accessible facilities form if you are applying to use accessible facilities on site.

Welfare

Welfare will be available to support anyone feeling vulnerable or in need at the event. Whether someone is affected by substance use, mental health challenges, experienced harmful or unwanted behaviour or is simply feeling overwhelmed by the environment — they’re here to help.

The Welfare Tent is staffed by trained, compassionate volunteers who offer non-judgmental care and support until they're ready to rejoin the event.

They can provide:

• A calm, quiet space to rest and recover
• Emotional and wellbeing support
• Help for those feeling anxious, lost, or alone
• Assistance if you’ve been separated from friends or belongings
• Support with lost children or vulnerable adults
• A breastfeeding-friendly environment
• Essentials such as sunscreen, water, earplugs, and helpful information

Accessibility Team, Stewards and Security

An Accessibility Manager will be on-site, trained in supporting disabled, Deaf, and/or neurodivergent customers. They will oversee the accessible area and be available to assist with any queries you may have on the night.

All security and stewards based at accessibility points will be briefed fully on procedures in order to provide adequate support and information for accessibility customers.

The Garden Accessible Facilities

Please note:

There is no raised viewing platform in the Garden. 

Wheelchairs and mobility scooters are permitted in the Garden area; however, as noted above, there is no raised platform, so views may be limited and the area can become crowded.

Companions

If you require a companion ticket in the Garden area, please purchase one Garden ticket and complete the accessible ticketing process. If your Nimbus card includes a companion symbol, it will be allocated to you through your application.

Ground Conditions

The ground conditions are the same as the festival arena.  The site is green field therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions. If you require further information please contact us here

Lowered Bar 

There will be a lowered counter, accessible lane and signage available at the Garden bar.

Large Print 

Large print menus are available at the garden bar. If you require this for any further traders, please contact us here. 

Luxury Accessible Toilet 

There is a luxury accessible trailer available in the Garden too for garden ticket holders.

BSL interpreter

If you are a Garden ticket holder and require access to the BSL interpreter, please do contact our team here and they can look into your request and discuss further.

Contact us

If you have any further queries on the accessibility within the Garden area, please contact our team here and they are happy to assist.

Policies

Food and Drink

You are not permitted to bring food or drink into the venue, except as noted below.

Allowed items:

• Two sealed water bottles (maximum 500ml) per person.
• One empty reusable water bottle per person.

A wide array of food and drink stalls will be available inside the venue, offering something for everyone throughout the night. Free water refill stations will also be available.

If you have a medical condition or specific dietary requirement (e.g. allergies, coeliac, diabetes), please contact us in advance to request permission to bring food or drink for personal consumption.

Supporting documentation, such as a doctor’s letter or confirmation from the NHS app, may be required and should be shown to security on entry, along with our confirmation email, once approved.

Please keep any permitted food or drink with you at all times.

Bag Policy 

No rucksacks or backpacks larger than A4 size are permitted. Bag searches will be in operation at all entry points.

If you require a larger bag for medical reasons — for example, to carry medication, medical apparatus or food and drink required for a medical condition — please contact us in advance to request permission. Supporting documentation, such as a doctor’s letter or confirmation from the NHS app, may be required. Once approved, please show this confirmation email to security on entry.

Medication Policy

You may bring any medication you require — no need to contact us in advance. Please note:

Medication should be in its original packaging with the prescription label clearly visible.

The name on your ID must match the name on the prescription.

Only bring enough medication for the duration of the event.

If your medication is loose or not in its original packaging, you must bring the prescription or a doctor’s note.

Be prepared for screening at entry points, and keep any supporting documents ready if requested.

Keep your medication safe with you at all times.

Temporary Impairments & Pregnancy 

Please be aware that our accessible facilities cannot accommodate temporary impairments (e.g. broken bones, healing injuries) or pregnancy. The site involves a significant amount of walking and has limited seating available. 

If you have any concerns or specific requirements, please contact the accessibility team here. 

Contact us

You can contact our accessibility team here

If you require a call back, please do leave your phone number with a message on email and a member of the team will call you back.