Accessibility - Powderham Presents

How do I purchase an accessible ticket?

We want Powderham Presents to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

• Wheelchair
• Ambulant
• Deaf/Hard of hearing
• Essential Companion

To purchase an accessible ticket please visit Ticketmaster or click here

To contact us about purchasing access tickets, or to ask further questions about the process, please email [e-mail]. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact the event organisers here

What if I require an essential companion?

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please purchase one general/vip ticket and contact Ticketmaster’s access team here to request - [e-mail]  

Accessible Documentation

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [e-mail].

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What if I need a companion ticket in the general admission or VIP area?

If you require a companion ticket in the general admission or VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - [e-mail].  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

What is a ‘wheelchair’ ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

The viewing platform have ramped access and wheelchair accessible toilets nearby. A member of staff is located on each platform to offer any help that may be needed.

What is a ‘ambulant’ ticket?

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair/and or quieter area to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing area where chairs are provided.

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a hard of hearing/deaf ticket?

This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Accessible Car Park

Accessible parking is available at Powderham Presents. 

Tickets must be booked in advance.  You will be required to show a blue badge on arrival.

There is no overnight parking.

Motorhomes/caravans are not permitted. 

You can pre book parking for Basement Jaxx here

Accessible toilets

Accessible toilets are situated at the accessibility viewing platform and main toilet blocks in the venue

Assistant dogs

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

Strobe Lighting and Special Effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

BSL

We will be providing a BSL interpreter for all Powderham Presents 2025 concerts.

Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary.

Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation.

Hearing Loops

There are hearing loops based in the Box office and the main bar. Hearing aids need to
be switched to the 'T' setting in order to convert the magnetic signal from the loop back into sound. (Please look for the Hearing Loop sign to locate the correct area to be in the frequency radius).

Audio Description 

If you require audio description at any of our shows, please request this by contacting us here

Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.

Temporary Impairments

Please note that Powderham Presents accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

Bars

There are lowered bars/accessible lanes and large print menus available at each bar at the festival site.

Food and Drink 

There will be various food options available at the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please request this by contacting us here

Bag Policy

Bags larger than an A4 piece of paper are not permitted. If you require a larger bag due to medical reasons or access requirements,  please request this by contacting us here

Medication

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please request this by contacting us here

Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Easy Read Guide/Alternative   

If you require our accessible information in an easy read, audio described, BSL interpreted or alternative format please request this by contacting us here

Contact us 

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  [e-mail].

For other access enquires please visit the events help centre here or  contact the event organisers  here

If you require a call back, please do leave your phone number with a message in the box below and a member of the team will call you back.